Here you can find some of our most frequently asked questions

If you have additional questions, please don't hesitate to contact us by email or phone. We would be happy to assist you. Contacts: sales@metanoadelarose.com phone: +359883989798 (Viber and WhatsApp available).

1Are Metanoa Roses real?
Yes, Metanoa Roses are 100% NATURAL and require the same care as any real plant.
2How should I care for my Metanoa Rose?
-Do not place the rose in water, as this may significantly shorten its lifespan.
-Avoid touching the petals or leaves—handle them as little as possible.
-Keep the rose out of direct sunlight. UV rays will slowly but surely damage the rose and accelerate wilting.
3How long do Metanoa Roses last?
We guarantee a lifespan of 6 months for all roses in the Metanoa Collection.
4What is the delivery time?
The standard delivery time for the European Union is 5–7 business days from the date your order is received. DELIVERY TIME for Greece and Romania is 3-6 business days. For delivery times to other countries, please refer to Metanoa’s General Terms and Conditions, Section: Delivery. The specified ETA are subject to change during busy months and holiday seasons, for which the Metanoa team promptly informs the client in case of a delay on the part of the forwarder. Metanoa advises that international Christmas shipments be requested a month before the Christmas holidays.
5Can I receive my order faster than the standard delivery time?
At Metanoa, we always strive to fulfill orders as quickly as possible. However, due to workload, immediate processing might not always be possible. For more details, please see Metanoa's General Terms and Conditions, Section: Express Delivery.
6Are the cards charged additionally?
No, the card is our gift to you. You can either choose the text yourself or let us write it—or assist you in writing it. We always aim to deliver the right message to the person receiving the gift. Please have in mind that space on card is limited so avoid too long messages.
7Can I buy only the Black Rose without the box?
No. All Metanoa products come as complete, unchangeable designs. Altering the design or contents is not allowed, as it goes against our brand policy and compromises the brand’s identity.
8How can I pay for a product?
You can pay via the Metanoa website using direct bank transfer or PayPal with a credit or debit card.
9 I plan to give the box as a gift a few days after receiving it. Should I remove the rose from the box?
No, you don’t need to remove it. The special preservation method used on Metanoa roses keeps them alive for up to 6 months. We recommend storing the box and the rose in a cool place, away from direct sunlight and not near air conditioning units.
10How early should I place my order before the occasion?
We advise our customers to place their orders at least 2 weeks in advance. This ensures availability and avoids disappointment due to items being sold out during the waiting period. Metanoa processes orders in the order they are received.
11Can I purchase a product marked as “Out of Stock”?
The availability shown on our website reflects real-time stock, including our physical stores. Therefore, items marked as “Out of Stock” cannot be purchased. However, you can select the “Notify me when available” option to be alerted once it’s back in stock.
12Can I place an order by phone?
Yes, but we recommend ordering through the website to avoid mistakes with recipient details, addresses, or card messages. For express orders or questions, you can reach us on WhatsApp and Viber at +359 883989798, or by email at sales@metanoadelarose.com.
13Why I can't purchase some of the products when I choose my country on the checkout?
Due to legal restrictions of the recipient country and/or due to restrictive requirements of the carrier, Metanoa Products containing alcoholic products, perfume and/or other liquids and/or other prohibited items are not allowed for sale through our online store for some countries outside the EU. You can send a specific inquiry for the desired product and country of delivery to the following e-mail address: sales@metanoadelarose.com
14Are the taxes for customs clearance included in the price?
Shipping prices outside the EU DO NOT include customs clearance in the recipient country, as well as the price of customs duties and other fees and costs for clearance of the shipment in the Recipient's country.
15Which countries are you delivering to?
We deliver to all European countries and the following countries from the list: Turkey, Egypt, Canada, Qatar, Taiwan, Korea, Kuwait, Lebanon, Morocco, Mexico, UAE, Japan, Ukraine, USA, China, Saudi Arabia. If you don't find your country on the list, please contact us through the "get in touch form" and we will reply to you within two business days.
16How can I track my order?
Once the order is placed and paid, a member of Metanoa's team will contact you either by whatapp/viber, or by mail. You will receive a racking number once the parcel is out for delivery.
17Which is your shipping company?
Metanoa is working with different shipping companies for the different countries. Most often we deliver with DHL express, but we also work with other EU based reliable logistic companies.