Terms Of Service

1. These Terms of Use regulate the relationship between the merchant and the users (clients) of the e-commerce platform at https://metanoadelarose.com. These terms are binding for all users. By clicking on any of the buttons such as “Поръчване” (“Order”), “Поръчка” (“Order”), “Buy Now,” or “Order Now,” the user/customer agrees to, fully accepts, and undertakes to comply with these General Terms and Conditions.

2. Identification of the user/customer for the purpose of reproducing their declaration of acceptance of these General Terms and Conditions, as well as their order, is carried out through the log files stored on the server of metanoadelarose.com, storage of the user/customer’s IP address, and any other relevant information.

3. The products displayed on the website metanoadelarose.com do not constitute a legally binding offer, but rather serve as an online catalog demonstrating the product range of the Merchant. By clicking on any of the buttons “Поръчване,” “Поръчка,” “Buy Now,” or “Order Now,” users agree to purchase the items in their shopping cart. This action is legally binding. The customer receives a confirmation of the order, and the contract is considered concluded upon receipt of this confirmation.

4. The MERCHANT reserves the right to refuse fulfillment of a confirmed order in cases where the goods are not available. If the requested item is out of stock, the MERCHANT will notify the user/customer within the business week via an email sent to the address provided by the Customer or by phone. If a payment has already been made to the Merchant’s account, the customer will be offered a choice between a full refund, cancellation of the order, or a substitute product.

1. Deliveries are made to selected international destinations.

2. Delivery times and costs are specified during the checkout process and in the FAQ.

3. The standard delivery period for an order placed by the Customer for EU countries is 5-7 business working days, starting from the date on which the order is received by the MERCHANT via the online store. There are specifics for countries outside EU depending on the region.

4. During peak business periods for the Merchant and/or on national holidays and official non-working days such as Christmas, New Year’s, Valentine’s Day, and others, the Merchant reserves the right to fulfill orders within more than 7 business days, and will inform the Customer in advance of this extended timeframe.

5. In cases where the Customer requires EXPRESS DELIVERY (defined as delivery within fewer than 7 business days for EU), the Customer must contact the Merchant by phone to verify whether a shorter delivery time is possible. The Merchant reserves the right to refuse Express Delivery in cases of high workload or for other justified reasons.

6. If the Customer cannot be found at the specified address within the delivery period, or if access and conditions for delivery are not provided, the MERCHANT shall be relieved of the obligation to deliver the goods.

7. Upon delivery, goods should be carefully inspected by the user/customer or their authorized representative. Any damages, impacts, or other defects should be reported immediately to the MERCHANT. If damages that occurred during transportation are identified, the MERCHANT is not responsible for warranty service of such goods.

8. When delivering goods, the user/customer or a third party signs the accompanying documents. A third party is considered anyone who is not the order holder but accepts the goods for delivery and is at the address specified by the customer. In case of refusal to receive the goods, except in cases described below, the refusal is considered unjustified and the Customer owes payment for delivery and return costs.

1. Products are subject to the warranty periods stipulated by EU law.

2. Details about warranty conditions are provided with each product.

3. Complaints and Non-Conforming Products. The Merchant is responsible for delivering the goods that are in conformity with the product on the website. If the user receives a defective or non-conforming product, they have the right to file a complaint.

4. Complaints must be submitted in writing to the Merchant’s contact email within 14 days of receiving the goods, including description of the issue and photos of the defect. If the complaint is accepted by the Merchant, the user will be entitled to one of the following remedies: repair, replacement, discount, or full refund, in accordance with applicable consumer protection laws.

1. All prices are in EURO (EUR) and include VAT unless stated otherwise.

2. The merchant reserves the right to change prices without prior notice.

3. If goods are shipped outside the territory of the Republic of Bulgaria, the user/customer must pay, in addition to the delivery price, all other export costs, including customs and phytosanitary fees.

1. The user/customer has the ability to browse and order the listed products on the online store metanoadelarose.com. Users must provide accurate and complete information when placing orders. The user/customer has the right to be informed about the status of their order.

2. Users have the right to return products within 14 days of receipt, provided the products are unused and in their original packaging. Products should be returned in a condition that allows them to be resold, and the user is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. The costs of returning the goods shall be borne by the user.

3. Upon receiving the returned product and verifying its conditions, the merchant will refund the full purchase price paid by the user, except the cost for delivery of the product to the user. The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed, and will be made no later than 14 days from the day the merchant receives the returned goods or proof of their return.

4. The user/customer is fully responsible for the security of their username and password, as well as for all actions performed by them or by any third party using their credentials. The user is obliged to immediately notify the MERCHANT of any unauthorized access using their username and password, as well as in any case where there is a risk of such access.

5. The user is obliged to pay for their order in accordance with the payment methods specified on the metanoadelarose.com website. Every user, regardless of whether they are a client of the MERCHANT, undertakes, when using the services provided: not to infringe upon the property or non-property rights and interests of others, including intellectual property rights, ownership rights, and other absolute or relative rights; to immediately notify the MERCHANT of any violations or detected misuse while using the services.

6. The Customer/User acknowledges that for all gift sets in the “Personalized Gifts” section, they waive the right to cancel the purchase, in accordance with EU consumer protection legislation.

1. The MERCHANT, upon receipt of payment, undertakes to transfer ownership of the purchased product to the user/customer, to deliver the ordered product within the specified timeframe, and to check each item for technical functionality before dispatch (where possible, without compromising the integrity of the packaging). The merchant is obligated to deliver the ordered products to the address specified by the user.

2. The merchant has the right to refuse orders in cases of suspected fraud or misuse.

3. The merchant has the right to refuse orders in cases of incorrect, misleading, or incomplete customer information.

4. The merchant has the right to refuse orders in cases of unavailability of the product and by force majeure or other circumstances beyond Merchant’s control.

5. In such cases, the Merchant shall notify the customer in a timely manner and refund any payments already made.

6. In case of product return, the Merchant has the right to inspect the returned item before issuing a refund. If the product is found to be damaged or used beyond what is necessary to determine its nature and functioning, the Merchant may deduct an appropriate amount from the refund.

7. The MERCHANT has the right to collect and use information related to its users/customers, regardless of whether they are registered. The information may be used by the MERCHANT, unless the user explicitly objects by sending a notice to the following email address: sales@metanoadelarose.com.

8. The MERCHANT collects and uses such information for the purpose of improving the services offered. All purposes for which the information is used will comply with Bulgarian legislation, applicable international regulations, and principles of good practice.

9. The MERCHANT has the right to install cookies on the users’ computers. Cookies are text files stored by the website on the user’s hard drive and allow the recovery of information about the user, identifying them and enabling the tracking of their actions, the web pages they visit, the hyperlinks they use, the information they access and record, and more.

1. The merchant collects and processes personal data in accordance with the Personal Data Protection Act and the General Data Protection Regulation (GDPR).

2. Users have the right to access, correct, and delete their personal data.

3. The MERCHANT guarantees the confidentiality of the information and personal data provided by its users/customers. This information will not be used, disclosed, or made available to third parties, except in the cases and under the conditions set forth in these General Terms and Conditions. The MERCHANT protects the personal data of the user that becomes known during the completion of the electronic purchase order form.

4. In accordance with applicable legislation and the clauses of these General Terms, the MERCHANT may use the personal data solely for the purposes specified in the contract. Any other purposes for which the data may be used will comply with Bulgarian legislation, applicable international regulations, and principles of good conduct.

1. All content available on this website, including but not limited to texts, photographs, graphics, logos, product names, and layout design, is the intellectual property of the Merchant or its content suppliers and is protected by copyright, trademark, and other applicable intellectual property laws.

2. No part of the website may be copied, reproduced, modified, distributed, or used for commercial purposes without the prior written consent of the Merchant.

3. Limitation of Liability. The Merchant shall not be held liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use or inability to use the website or the products offered, including but not limited to loss of profits, data, or business opportunities.

1. Disputes between the merchant and users are resolved through negotiation.

2. If an agreement cannot be reached, disputes are settled by the competent Bulgarian courts.

3. All disputes between the parties are resolved in a spirit of understanding and good faith. In case agreement cannot be reached, all unresolved disputes, including disputes arising from or relating to interpretation, invalidity, performance, or termination, as well as disputes for filling gaps in the contract or adapting it to newly arising circumstances, will be resolved by the competent court according to the registration of the MERCHANT, in accordance with Bulgarian legislation.

1. The merchant reserves the right to amend these Terms of Use at any time. Amendments become effective upon their publication on the website.

2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

3. Merchant information. This website is operated by Fleur de Soleil LTD, a company registered in the Republic of Bulgaria under UIC: 204154535. You can contact us at: e-mail: sales@metanoadelarose.com or phone: +359883989798

4. All references to the Merchant, “we”, or “us” in these Terms refer to Metanoa de la Rose, a brand owned by Fleur de Soleil LTD.

5. Under “User/Client” is understood anyone who has loaded the website metanoadelarose.com on their computer.

6. Under “Order” is understood the selected goods and all other attributes related to the method of delivery and payment of the goods by the client/user.

7. The online store metanoadelarose.com is the property of the MERCHANT.